CarMax has rolled out its new "Love Your Car Guarantee" policy this week, extending the company's seven-day vehicle return policy to a significant 30 days. But the big news is now Carmax will offer 24-hour test drives and an industry-leading 30-day return policy. We know buying a car is a big decision that has a significant impact on your family, and customers are telling us they are loving the guarantee already.”. However, CarMax isn’t the only one in town offering a money-back guarantee. Carmax is now doing 24-hour test drives to make sure that you “love your car” before you buy it. Learn about CarMax's response to COVID-19, including FAQs, store closures, and how to do more online to minimize time away from home. CarMax’s appraiser will also test drive your car, and note how your turning signals and brakes work. And 63 percent of shoppers said they needed more than seven days to feel confident that they were making the right vehicle purchase, CarMax said in a release Tuesday. At around 12:46 p.m. on Tuesday, Demetro was test-driving a red Chevrolet Corvette when he crashed into a tree at Concours Street and Mercedes Drive with the CarMax employee beside him in the passenger seat, according to Ontario police. When was the last time a salesperson at a dealership allowed to take a car home for the night so that you can show it off to your family and friends as you prominently display it on your driveway? I want a complete and accurate listing, a clearly-disclosed price, quick delivery, and a generous return policy. CarMax stands alone in letting customers take the vehicle home and try it on for size. -- A CarMax employee was killed during a test drive after the driver crashed into a tree in Ontario on Tuesday, according to police. The dealership typically will ask you for your full insurance information and license to protect them in case anything happens, but you should be able to take a car on a longer test drive if you have a real intention of buying a car. CarMax said the move comes after its own research showed that 96 percent of used-car shoppers would take advantage of a 24-hour test drive if they could. It sells more than…. A man suspected of killing a CarMax salesman during a test drive in Ontario has been declared a fugitive, authorities said. CarMax Introduces 30-Day Return Policy, 24-Hour Test Drive Period Online automotive retailing is set to change in a big way, with CarMax announcing a 3-day return policy and a 24-hour test drive period. America’s largest used car retailer, CarMax, is introducing the “Love Your Car Guarantee” which will allow you test drive your next car for 24 hours before buying. That time frame is more than quadruple its previous, seven-day return period. Fortunately, the salesperson at Carmax will now let you do just that as the retailer recently unveiled its new “love your car” guarantee, which not only includes a 24-hour test drive, but also a 30-day return policy. Subscribe for 2 years and get an extra 1-month, 1-year-, or 2-year plan added to your cart at checkout. There is a seven-day return policy. Fortunately, the salesperson at Carmax will now let you do just that as the retailer recently unveiled its new “love your car” guarantee, which not only includes a 24-hour test drive, but also a 30-day return policy. Test-Drive Option. Giving customers a whole day to … Smale rode along for the test drive. Previously, Carmax’s test drive process included the normal 15 to 20-minute awkward test drive with the salesperson sitting in the passenger seat in addition to a 7-day return policy, which was a … However, none of them give you up to a month to make that decision. Despite predictions that COVID-19 would force dealers to make radical changes to the car buying process, there has not been a dramatic shift in the way most places do business. My experience has always been CarMax is pretty low pressure wise, but there's a good chance … Right now, used cars sell fast, so dealers don’t have to accommodate a potential buyer who would like a clear disclosure of the price or even have the car inspected prior to purchase. If your car is in need of repairs or fixes, the price will be adjusted to reflect such. While CarMax cars on the lot are usually unlocked so customers can easily check out interiors without hovering sales staff, the traditional test drive experience with an associate had to be overhauled in light of social distancing requirements. Go for a solo test drive, if you can (CarMax allows this). Well, not so much for cars, until now. After all, that’s what 30-day return policies are for, right? A CarMax employee was killed during a test drive after the driver crashed into a tree in Ontario on Tuesday, according to police. When you arrive at CarMax, just call from the designated parking area. “We never stop innovating on behalf of our customers. For the most part, when a dealer sells you a pre-owned vehicle they figure it is “your problem” once that contract is signed. He saves people money and takes the hassle out of buying or leasing a car. One other point to bring up is that with a 30-day return policy, buyers will be able to not only get a good feel for the car as they drive it around daily, but it’s also a good amount of time for all of the electrical and mechanical bugs to be discovered and worked out, if necessary. While Carmax doesn’t always offer the most competitive prices in the used car market. Unlike Vroom or Carvana, you can have the option to test-drive first if the vehicle is at a nearby CarMax location. Fortunately, Carmax does have a very comprehensive warranty and service plans that buyers can opt for, so if any issues with the cars do come up during that time period, then buyers can even see how well Carmax takes care of them from a service standpoint as well. Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. However, this new guarantee gives buyers all the time they need to make sure that the car is right for them, which should build a lot more trust and credibility with the brand. With its “love your car” guarantee, you get a 24-hour test drive and a 30-day return policy on all cars. RELATED: CarMax Is No Longer Circling the Drain. 6. The ‘Love Your Car Guarantee’ sets a new standard in the industry by providing customers an unrivaled opportunity to truly fall in love with their car. RELATED: How Does CarMax Work When Selling a Car? CarMax offers shoppers both of those things for its customers, and now it’s set to introduce a slew of new customer-friendly policies, like a 30-day return policy and 24 hour test drive. CarMax requests that customers wear masks inside all CarMax locations. ONTARIO, Calif. – On Tuesday, Feb. 24, A. Demetro, 28, of Union City, was arrested after killing a CarMax employee during a test-drive. While we're "in the market" fairly soon, we wouldn't buy something that day. Drive it as if it’s already yours, in order to get a feel for how it handles in the event does become yours. A 28-year-old man on the run for a few days after being charged in a deadly CarMax test drive crash turned himself in Friday, the San Bernardino District Attorney’s Office confirmed. Customers who would like to test drive a vehicle will do so alone, without a CarMax associate present in the vehicle. The changes arrive as COVID-19 has upended the new and used car buying experience. 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